Friday, June 22, 2007


Say it Right the First Time

There are many different ways to produce high-performance results in organizations. Some companies create an internally competitive environment where the toughest, but not necessarily the most competent, rise to the top. Other organizations build a consensus culture where agreement replaces quality by reducing decisions to the least common denominator. Organizations of the future, however, are choosing a longer term approach to producing results by investing in people. The most prized possession in these companies is the high level of accountability and collaboration among people.

Communication, language in particular, is the vehicle for unleashing the power of people. Words are potent and they can drive or retard the growth of an individual or a company. So they should be cautiously utilized. I am hereby sharing some thoughts and some daily use language, which forms the communication dialogue between people everyday. These language snippets, aptly used with the right timing can do wonders for people at different management levels.

Your Purpose
To inspire positive action in others by communicating accountably at all times!

You need to help other take 100% Accountability. What 100% accountability means is:

>Choosing to be an OWNER of everything you do.
>Accepting responsibility (not blame) for your impact on results and people.
>Focusing on what you can do instead of waiting for other to act.

7 Keys to speak accountably:

Talk straight responsibly – Being appropriately direct, honest, and straightforward raises trust and credibility.
Inspire positive action – Communicating in an up-lifting manner.
Collaborate with others – Working well others gives more speed and flexibility, competitive advantage in market.
Build ownership – Taking accountability for results and their impact on others.
Commit with integrity – Commitments should be made only when they can be fulfilled, else bargain for time.
Hold people accountable – By holding yourself and people accountable for high standards, morale is raised along with performance.
Recover quickly – Perfection is not the wuest; recovering quic kly should be the goal. Admitting mistakes, using breakdowns and problems as learning experiences increase creativity, innovation, and risk taking.

Short Statements that inspire Accountability

Speaking Accountably

“That’s the problem in a nutshell”
ü Add: “Now it’s up to us to turn this around.”

“This is an issue we must address quickly.”
ü Add: “I’m confidant we can do this.”

“We will meet on Friday at 8 a.m. in the conference room.”
ü Add: Let’s use this time to generate new ideas together.”

“I haven’t had the chance to read your report.”
ü Add: “I always appreciate how you look at things.”

“We are facing a number of challenges this next year.”
ü Add: “I’m happy to be on a great team. We’ll need everyone’s thinking and energy.”

“Good Morning.”
ü Add: “It’s always good to see you.”

Here is the document, read it and let’s talk.
ü Add: “I’m interested in hearing your thoughts.”

I am just at the starting point; I would be sharing some more thoughts in coming time. I would highly appreciate your comments and suggestions to improve my posts. I hope this would be helpful in bringing an all-round high performance leadership in your organization.

1 comment:

kamalkant said...

Dear sir,
Realy nice artcle u have posted.
i am really impressed by reading such kind of article.
I must implement it in my life.

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